Muktinath Bikas Bank Limited (MNBBL) was established on 19th Paush 2063 B.S. (i.e. 3rd January 2007 A.D.), The Bank is licensed by the Central Bank of Nepal to operate as a “B” Class National Level financial institution with its Central Office at Kamaladi, Kathmandu, Nepal.
The Bank offers inclusive financial services to customer segments covering Corporates, SMEs, Agriculture Retail Businesses and Microfinance. It has a special wing for Small and Micro-financing which is a model for micro Banking activities throughout the development Banks in Nepal. The Bank is committed to good corporate governance practices and Banking activities with prudent Banking culture. It has been offering various products and services for its customers with competitive pricing in the market. It has been able to provide diversified service (Modern Banking, Rural Banking, and Micro Banking) backed by the latest Banking technologies.
Since inception, the Bank has been adopting the deep rooted values of financial inclusion of the community and core principle of “Janata Bank ma Hoina, Bank Janata ma Janu Pardachha.” i.e. “People should not come to Bank, Bank should go to the doors of people”. The Bank prioritized opening branches in the rural areas where people were in dire need for Banking services. The customer friendly products, services and door-to-door facility are the major factor for its popularity and success among the local people of the area. Within one and half year of operations on the month of April 2009, the Bank started Microfinance Program in its host of services with starting a dedicated department at central office and branches to serve low income but high potential people with high productivity. The Bank was the first “B” class Bank serving to low-income people with dedicated department for same. It is also exemplary Banking system believed to be first of its kind in the world where two different system/wing operating under one roof of the Bank both dedicated to community development.
With a balance sheet size of NPR 52.03 Billion (EURO 418 Million), the Bank has achieved consistent growth, sustainable profits and the best asset quality (NPA) of 0.07% as of 31st Ashad 2076 (16th July 2019) which is the lowest in the industry. At present MNBBL is the largest National Level Development Bank with Branch Network in all seven provinces of the country with further ongoing network expansion strategy for increasing access to finance. The Bank has a large footprint of 134 branches with 22 ATMs spread across the country as on 31st October 2019.
The Bank is committed to provide the Deprived Sector Lending to the grounded communities through its separate business wing named “Small and Micro Banking Department”. As of 31st October 2019, the Bank`s loan portfolio consists of 32% of the loan disbursed from the same department. This includes the non-collateral loan provided to the people of the remote areas on the group guarantee to uplift their socio-economic status.
The Bank has provided the credit facilities to more than 0.1 Million customers, out of which around 86% borrowers are small & micro finance borrowers of which more than 90% are female clients.
The Bank has been moving ahead with its Vision, Mission and Values.
Be the most preferred robust Bank in Nepal while uplifting socio-economic status of people.
Become a leading, financially viable, socially acceptable, regulatory compliant, environment friendly, inclusive financial services provider for all the stakeholders’ well-being.
- Goal Focused
- Result Oriented
- Ownership in the Tasks
The Bank is has well-organized organization structure approved by the Board of Directors of the Bank. The Board of Directors of the Bank being the apex body accountable to the regulators, investors and all other stakeholders including the society sets the purpose of the Bank, the values with which it is guided, the strategies with the combination the vision and mission and implement this in the business strategy. To take the informed decision in the best interest of the Bank, the Board has constituted the following committees:
- Audit Committee
- Risk Management Committee
- Human Resource Facilities Committee
- AML/CFT Committee
These committees are formed as per the Unified Directives of the Nepal Rastra Bank and work as per the terms of reference provided therein. The Chief Executive Officer appointed by the Board of Directors is responsible for overall management of the Bank. The executive level of the Bank comprise of the Chief Executive Officer, Deputy Chief Executive Officer, Assistant Deputy Chief Executive Officer and Assistant Chief Executive Officer. Different department have been formed to under the leadership of the dynamic, well-motivated and experience department heads who oversee the diverse functions of the Bank.
Board of Management
The Board of Directors of the Bank comprise of five directors including three directors representing the promoters and two directors from the public and are appointed in the 13th AGM of the Bank held on 16th December 2019. The Board consists of the following eminent personnel having expertise across the different sector:
- Bharat Raj Dhakal (Chairman)
- Gajendra Man Shrestha (Director)
- Rabindra Man Shrestha (Director)
- Shalikgram Mishra (Director)
- Nirmala Kumari K.C. Karki (Director)
The Board of Muktinath Bikas Bank is committed to maintain the highest level of the ethical standards, corporate governance and compliance. The Bank believes that for us to prosper as the Bank an effective corporate governance is indispensable. The Board of Directors and the Management strictly comply all the regulatory norms issued by the Central Bank and various other regulatory authorities. The corporate governance framework encapsulates all the regulatory & legal requirements and also several best practices which aim at a high level of business ethics for safeguarding the interest of depositors, investors and all other stakeholders
As the mission statement of the Bank states to “Become the leading, financially viable, socially acceptable, regulatory attuned, environment friendly, inclusive financial service provider for all the stakeholder’s wellbeing”, the Bank provides all type of financial services to the every kind of customers. The Bank endeavors to uplift the socio economic condition of the people of the remote area by aligning the products and services are per their requirement. The Bank also provides the services to SMEs, big corporate houses, hydropower and other projects.
Core Products and Services descriptions
Bank offers all type of financial services and has a wide range of the products and services which includes:
- Savings Deposits Products
- Fixed Deposits Products
- Call Deposits
- Business Banking
- Consumer Banking
- Micro Credits
- Digital Payments
- Transaction Banking Services
- Other Services
Other Products or Services supporting mission
In additions to its core products the Bank for the purpose of supporting its mission statement has developed the following products:
- Muktinath Agro Loan: To enhance the socio economic status of the person engaged in the agricultural sector by providing the easy finance for establishing the farms, financing the agro based machineries and other requirement;
- Energy Loan: The product designed to promote the environment friendly renewable sources of energy like micro hydro power project, solar home system, solar cooker, solar dryer, solar pump, Biogas, Improved Water Mill, Improved Cook Stoves and Wind Energy.
- General Loan, Emergency Loan: The micro credit product intended to meet the funds requirement of the people of the rural areas without any collateral and security.
- Muktinath Pension Savings, Muktinath Insurance Savings: The micro deposits products launched with the objectives of cultivating the habit of thrift and savings amongst the people of the rural areas by collected the deposits and holding it for fixed period.
Products and Service development processes
For the development of any product and services ‘need of the customer’ is in the heart of the research process. The Research and Development department of the carries the market research and provides the reports on the market and customer expectations after developing the product. The top management evaluates the research and product and Chief Financial Officer carries the cost benefit analysis. The Marketing department markets the products through the different means of the advertisement and promotions.
Customer Relationship and approach
The every branch of the Bank is equipped with the Customer Service Department which is set up with an objective to provide the friendly Banking services to the customer in order to maintain the good relationship. The customer who are not satisfied with the services may submit the feedback in the complaint box place in every branch. The branches on the timely manner observe the feedback from those customers and forward the report to the central office. The Bank then develops necessary polices and rules to enhance the customer satisfaction.
Credit and risk evaluation and management
The independent risk management department has been set up to oversee the credit risk which directly reports to the Risk Management Committee, the board level committee. The management of the credit risk takes place from the branch level by evaluating the credit worthiness of the proposed borrower then to the risk department. The credit committee and the board approves the credit file if the amount of the credit facility exceeds the prefixed limit.
Resource allocation and management
The Bank oversee the assets liability mismatch of each and every branches and allocates the resources as per their need and conditions. The branch with lesser resources shall pay the certain interest known as Inter branch interest and vice versa. The treasury department under the guidance of the Chief Financial Officer administer and manage the resource as per the requirement.
Liquidity and asset/liability management
The Bank follows approved “Liquidity Management Framework 2018 “and “Assets Liability Framework, 2018 to manage its liquidity and assets and liability and to ensure the Bank is able to meet obligations as they come due, without incurring unacceptable losses and run the Banking business in a sound manner. All the liquidity ratio requirement mandated by the central Bank are adhered without fail and necessary steps are taken on daily basis to ensure the compliance with internal policies.
Benefits of being part of the GABV
Muktinath Bikas Bank Limited (MNBBL) is an institution with a clear vision to serve the need of the people living in the bare minimum and full-fill their wants and support their aspiration. The Bank is looking forward to serve the real economy with better knowledge and resources.
Adopting a principle of ” जनता बैंकमा होइन, बैंक जनतामा जानु पर्दछ” i.e. People do not come to Bank, Bank should go to them” MNBBL was established with a motto of providing three types of Banking services like Modern Banking, Limited Banking and Microfinance. The Global Alliance for Banking on Values (GABV) principal of value based Banking and MNBBL’s vision and mission are very much in align.
The platform of GABV provide perfect opportunity for MNBBL to showcase its work in the field and get peer recognition from around the world. With this it provides opportunity to connect with various likeminded organization through various networking events. It also make access to the knowledge and latest trend in sustainable Banking.
Along with the technical support, MNBBL is also looking forward to the areas of resource mobilization and employee exchange programme for skill enhancement through learning and development of its human resource.
The Bank believes in good governance and compliance as set by the regulators and the industry best practices. To ensure the transparency and follow the inclusive governance, the Bank ensures disclosures of every material decisions that is required to maintain the transparency and good corporate governance.
The Bank is fully committed to The Sustainable Development Goals as passed by UNGA in the year 2015. The Bank shall undertake everything possible through its forces to achieve a better and more sustainable future for all which includes global matters related to poverty, inequality, climate change, environmental degradation, peace and justice. The 17 Goals are all interconnected, and in order to leave no one behind, it is important that we achieve them all by 2030.